Need support? No problem. Below is a list of frequently asked questions for new customers. To the left there are several priority support options for current clients.

Frequently Asked Questions:

How soon will my account be activated?
Your account will be set up within 4 hours and all account details will be sent to your registration email.

Do you offer a money back guarantee?
We have a 30 day money back guarantee. Of course, you are free to cancel your account at any time.

What kind of support do you offer?
We offer 24/7 support to all clients.
- Full documentation for the use of CPanel (including a printable manual)
- Still can't find your answer? Use the support ticket system. This is a priority system for members that pages our support team's cellular phones to let them know you need help!

Will you advertise on my website?
We offer premium hosting and will never advertise on your website. Hosting companys that advertise on your website often provide very low quality service.

Do your servers have battery backups and generators?
Each server is protected by a uninterruptible power supply system. In the rare case of a power outage, auto-start generators will take over and supply all necessary power to the servers. This system assures your website is always up and running, regardless of power conditions.

What kind of servers do you use?
We utilize dual xeon 2.4ghz servers with hyperthreading technology (making 4 cpus). Each server is outfitted with at least 1000-2000 MB of RAM and high performance 10,000 RPM SCSI hard drives. With 9.6ghz of processing power, your website will run at lighting fast speeds. Have a look at our top quality data centre.

Do you maintain website backups?
We maintain full account backups. This includes all files, email accounts, and data bases. In the rare event of a hard drive failure, we can instantly restore your entire account. While hard drives rarely fail, we prepare for the worst, which assures your hard work is never lost. You also have the option to back up your own site from your control panel.

Can I host multiple domains?
One domain per account. However you can have multiple domains pointing to the same page.

Can I upgrade my plan at a later date?
We offer the flexibility of allowing clients to upgrade plans at any time. You can also purchase additional bandwidth or disk space. This way, your account can meet the demands of your website, as it increases in traffic.

Do you offer a lifetime price guarantee?
When you sign up, we guarantee that your price will never increase and your benefits will never decrease. Your original price will remain locked for as long as you stay with us.

Do I have to register my domain with you?
We encourage you to register your domain with whom you choose. We even provide movie demos on how to change your DNS with other registrars. The registrant of choice for Sampled is godaddy.

Can you host international domains?
We can host any domain, of any country. There is no extension our servers can't handle!

Can I use my own CGI and PHP scripts?
While we do provide many pre-installed scripts, you can still upload any of your own scripts. You can purchase scripts from many online developers or write your own. Regardless, you can upload any scripts that you may own. However, most popular scripts are pre-installed!

I already have a domain name, what do I do?
Since you already have a domain name, simply enter it during the signup process. Then, you will simply change your domain's name servers with your current registrar, which is free and fully explained within your account activation email.